headphones connect but have no audio; both channels are silent or audio cuts out
Headphone problems
No sound in headphones
headphones connect but have no audio; both channels are silent or audio cuts out. We check the signal source, settings, connector, drivers and amplifier path.
Common symptoms
No sound in headphones
We check the signal source, settings, connector, drivers and amplifier path.
For wired models, test another source and inspect the cable near the plug.
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
What we inspect
How we identify the cause
We check the signal source, settings, connector, drivers and amplifier path.
For wired models, test another source and inspect the cable near the plug.
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
Brands commonly affected by this issue
AppleSonySamsungJBLBoseSennheiserBeatsHuaweiXiaomiNothingSoundcore by AnkerMarshallJabraGoogleOnePlusOPPOBowers & WilkinsBang & OlufsenAudio-TechnicaAKGDevices accepted from anywhere in Serbia
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
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