Privacy Policy

Who processes your data

The data controller is sole proprietor Ivan Konukhov (MyService), Vojvode Šupljikca 17, Belgrade, Serbia.

For any questions about this policy or your data, contact info@myservice.rs or call +381 65 350 0731.

What data we collect

When you fill in the request form on the website: name, phone, email (optional), device information, issue description and an additional message.

When you use the live chat on the website: the text of the messages you send and when you sent them, an approximate city and country based on your IP address, your device type (e.g. iPhone or Windows), and your browser language. Your browser stores a random technical conversation identifier (in local storage, not a cookie) — it contains no personal data and is not linked to your name unless you include it in a message yourself.

When a device is accepted at the service center, we additionally record the data needed to process the repair:

• the device serial number or IMEI;
• included accessories and the visible condition of the device at intake;
• the device password or unlock code — only if you provide it voluntarily;
• details about the repair process, cost and result.

Why we use this data

We use your data to process your request and contact you, to accept and carry out the repair, to keep an internal record of requests and orders, and to handle complaints in line with Serbian consumer protection law.

Who we share data with

We do not share or sell your data to third parties for marketing purposes.

Telegram and email (SMTP) may be used to notify staff about a new request. These services are used only as technical notification infrastructure and do not get access to the customer database.

Messages from the website live chat are forwarded to a private staff group on Telegram so we can reply to you from there; staff replies are sent back to the chat window on the website the same way. The conversation text is stored both on Telegram and in the website database.

Retention period

Data is kept for as long as necessary to process your request, carry out the repair, and comply with warranty and complaint obligations, and no longer than reasonably necessary for those purposes.

Cookies and analytics

We use two kinds of cookies. Technical cookies are needed to sign staff into the service center’s admin panel and are not set for visitors of the public part of the website.

Google Analytics cookies are set only after you click “Accept” on the site’s cookie banner. They are used to collect anonymized visit statistics — which pages are viewed, where traffic comes from, and what type of device is used — so we can improve the website. You can decline them by clicking “Decline” on the banner, or remove cookies already set through your browser settings.

Data collected by Google Analytics is processed by Google in accordance with its own privacy policy (policies.google.com/privacy).

Your rights

You can request access to, correction of, or deletion of your personal data by emailing info@myservice.rs or calling +381 65 350 0731. We respond to such requests within a reasonable time.

Data security

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration or loss.

Changes to this policy

We may update this page from time to time. The current version of the policy is always available at this address, and the last update date is shown at the top of the page.