Customer information

The website shows the complaint intake process in line with Serbian consumer protection rules.

• A complaint can be submitted in person at the service point, by phone, by email or electronically during working hours.
• Complaint intake location: Vojvode Šupljikca 17, Belgrade.
• After a complaint is received, the customer gets a confirmation or complaint reference number.
• A response to the complaint is sent no later than 8 days from receipt.
• The complaint resolution period is up to 15 days, and for technical goods and equipment it may be up to 30 days.

For a complaint, it is advisable to provide the intake confirmation, job number or another document related to the service.