auto-pause fails, touch does not respond, or controls trigger by themselves
Headphone problems
Touch controls or wear detection do not work
auto-pause fails, touch does not respond, or controls trigger by themselves. We check the touch surface, flex, wear sensor, moisture, contamination and gesture settings.
Common symptoms
Touch controls or wear detection do not work
We check the touch surface, flex, wear sensor, moisture, contamination and gesture settings.
Remove the case cover and clean the surface with a dry, soft cloth.
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
What we inspect
How we identify the cause
We check the touch surface, flex, wear sensor, moisture, contamination and gesture settings.
Remove the case cover and clean the surface with a dry, soft cloth.
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
Brands commonly affected by this issue
AppleSonySamsungJBLBoseSennheiserBeatsHuaweiXiaomiNothingSoundcore by AnkerMarshallJabraGoogleOnePlusOPPOBowers & WilkinsBang & OlufsenAudio-TechnicaAKGDevices accepted from anywhere in Serbia
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
Request diagnostics