HyperX, Logitech G, Razer or SteelSeries not detected over dongle; works only wired
Headphone problems
Gaming headset does not work through its USB dongle
HyperX, Logitech G, Razer or SteelSeries not detected over dongle; works only wired. We diagnose the 2.4 GHz receiver, pairing, USB port, battery and operating-system audio device.
Common symptoms
Gaming headset does not work through its USB dongle
We diagnose the 2.4 GHz receiver, pairing, USB port, battery and operating-system audio device.
Try another USB port and select the correct audio input and output.
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
What we inspect
How we identify the cause
We diagnose the 2.4 GHz receiver, pairing, USB port, battery and operating-system audio device.
Try another USB port and select the correct audio input and output.
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
Brands commonly affected by this issue
AppleSonySamsungJBLBoseSennheiserBeatsHuaweiXiaomiNothingSoundcore by AnkerMarshallJabraGoogleOnePlusOPPOBowers & WilkinsBang & OlufsenAudio-TechnicaAKGDevices accepted from anywhere in Serbia
Repair feasibility, part availability and final cost are confirmed after diagnostics. Factory moisture resistance cannot be guaranteed after opening.
Request diagnostics